Privacy Policy & SMS Terms
Privacy Policy & SMS Terms
Straightforward information about how we handle your data and the service-related text messages you choose to receive.
This page applies to information Red Arrow Delivery Service collects through its website, service communications, and job applications. The SMS terms below apply when you separately consent to receive text messages from us.
01 / YOUR INFORMATION
Privacy Policy
We use information to respond to requests, coordinate deliveries, manage business relationships, and consider applications.
Information we collect
Depending on how you interact with us, we may collect:
- Contact details: name, business name, email address, telephone number, and mailing address.
- Delivery and account details: pickup and drop-off addresses, delivery instructions, service requests, communications, and billing or invoice information.
- Application details: information you submit when applying to work with us, such as date of birth, work and education history, availability, vehicle information, and responses to application questions. We may also receive information from references or previous employers when you authorize us to contact them.
- Website information: basic technical details such as browser type, device information, IP address, and site activity that may be collected through server logs or cookies.
How we collect it
We receive information when you call, email, text, request a quote or pickup, complete a website form, or submit a job application. Our website may also collect limited technical information automatically through cookies and standard server logs. You can manage cookies through your browser settings.
How we use it
We use personal information to provide quotes; arrange, dispatch, and complete courier services; respond to questions; send service updates when you have consented to SMS; manage billing and account matters; evaluate job applications; maintain our website and records; and protect our business and customers.
When information is shared
We may share information with service providers that help us operate our website, deliver courier services, send messages, or support billing, only as needed to perform those services. We may also disclose information when required by law or to protect legal rights and safety.
SMS privacy commitment: Mobile information, including phone numbers, SMS opt-in data, and consent, will not be sold or shared with third parties or affiliates for marketing or promotional purposes.
Your choices and rights
You may ask to access, correct, or delete personal information we hold about you by calling 812-468-3278. You can also find our current contact details on our contact page. We will respond as applicable law permits and may need to keep certain records for legitimate business or legal reasons. You may opt out of text messages at any time by replying STOP.
Retention, security, and updates
We keep information for as long as reasonably needed for the purposes described here, including service, recordkeeping, and legal obligations. We use reasonable measures to protect information, though no website or transmission is completely secure. We may update this page from time to time; the date above shows the latest revision.
02 / SERVICE MESSAGING
SMS Terms & Conditions
These terms describe the Red Arrow Delivery Service text messaging program for people who expressly opt in.
Consent and message types
If you consent to receive SMS messages from Red Arrow Delivery Service, we may text you about a service you requested. Messages may include pickup or delivery scheduling, arrival and status updates, follow-up questions, customer support conversations, and billing inquiries. This program does not include promotional offers.
Your phone number and SMS consent information obtained through the opt-in process will not be shared with third parties or affiliates for marketing or promotional purposes.
Frequency and charges
Message frequency varies based on the services you request and your conversations with us. An active pickup or delivery may involve multiple updates. Message and data rates may apply under your carrier plan; rates may differ for domestic and international messaging. Carriers are not liable for delayed or undelivered messages.
How to opt in
You may opt in by verbally and expressly agreeing to receive service-related texts during a conversation with a Red Arrow Delivery Service representative. If we offer an online or paper form with a separate, optional SMS consent choice, you may opt in by selecting that choice. Providing a phone number alone does not enroll you in text messages, and consent is not required to request our services.
How to opt out or get help
To stop texts, reply STOP to any message from us at any time. You may also call 812-468-3278 to request removal from the messaging list.
For help, reply HELP to any message, call 812-468-3278, or visit our contact page. If a form offers an SMS consent box and you do not want texts, leave that box unchecked.
Standard disclosures
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to opt out.
- Reply HELP for assistance, or call 812-468-3278.
- See the Privacy Policy above and these SMS Terms & Conditions for details.
QUESTIONS ABOUT THIS POLICY?
We’re here to help.
For privacy requests or SMS support, contact Red Arrow Delivery Service.
